How we predict issues, resolve them without human intervention, send proactive alerts to your agents, and much more, using Nanoheal’s technology patent and principles.
Eliminate. Automate. Leverage. Script-less automation that allows you to do more with less.
Leverage the power of automation by resolving issues automatically and replicating resolutions for an entire group or site. Deploying resolutions over an arbitrary group of devices is also easier with Nanoheal.
Configurable resolution database to meet the needs of tomorrow.
Complex support issues can be automated if they require greater intervention than is provided by the standard configuration database, helping you manage a wider variety of issues in an autonomic manner.
Small footprint promises low resource utilization.
Our resolution database resides within the 10 MB footprint of our desktop/laptop application hence, we are able to manage and resolve issues locally on the device without having dependency on server for device upkeep and compliance.
True SaaS based scalable platform helps you manage a large fleet of devices with ease. Multi-tenant architecture is designed to grow with you by helping you scale from supporting a small office to large device ecosystems within a day.
Leverage deep insights for real-time analytics.
Create sales and service opportunity dashboard with detailed device related data from the Nanoheal management console. Capacity planning is made easy with useful and intuitive business insights across your assets and services delivered.
The unique sauce to our technology patent.
TECHNOLOGY PRINCIPLE #1
Set of algorithms that scans relevant system information to detect issues at real-time and apply resolutions using a rich knowledge base. It collects information from various data sources of the system like hardware, processes, applications, OS and so on.
TECHNOLOGY PRINCIPLE #2
The research on how to address an issue is configured into the system with an easy- to-use interface, which can be readily consumed by the support intelligence algorithm for automation.
TECHNOLOGY PRINCIPLE #3
Rich knowledge base with all configurations is made available within the software locally on the device, to ensure server independent issue resolution, compliance, device maintenance and management.
TECHNOLOGY PRINCIPLE #4
Peer-to-Peer mechanism ensures easy & speedy deployment across machines rapidly within minutes to facilitate a clog-free network and enable individual communication between machines.
TECHNOLOGY PRINCIPLE #5
Devices can be configured together automatically,based on criteria you set. Updates and resolutions are triggered for a single group or multiple groups based on issues, assets, location and users.
TECHNOLOGY PRINCIPLE #6
The resolution database resides locally on the device, hence even when the system is off-line, all maintenance and management is periodically performed.