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Stellar Tech Support Platform

Give your customers a trouble free device experience while managing the upkeep of their mixed bag of devices in the backdrop.

Increase customer satisfaction through device self-healing and standardize support practices by resolving issues through one-click resolutions.

Predict device failures through proactive alerts.

Be aware of your device issues through real-time alerts on software and OS issues. Reduce dispatch-rate by being notified of software related hardware failures and remove any false positives.

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Stay on top of your device performance and upkeep.

Maintain device-health by performing scheduled maintenance activities and real-time threshold based actions to avoid problems from occurring and moving to a preventive device management approach.

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Keep your devices secure and threat-free.

Nanoheal can free your devices of malware, viruses and other malicious threats without you having to worry about it. Trigger AV updates using our easy to use console to ensure your devices are never exposed to any threat.

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Manage unconnected device seamlessly.

Whether your devices are in a remote-location, on the field or unconnected, Nanoheal once installed can ensure device upkeep through its local knowledge engine.

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Robust self-help tool set to let users find the answers they need.

Empower your end-users by providing an easy-to-use interface using which end-users can resolve their own issues through one-click resolutions.

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Multi-support channels for superior experience.

Move away from traditional support channels and allow users to get access to technicians round the clock through more effective support channels.

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Avoid calls by shipping out devices with Nanoheal.

With Nanoheal pre-installed on your devices, issues are resolved as they occur on-the-go, thus eliminating calls to help-desk.

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Reduce handle time at every point-of-need.

Be assured of faster resolution rates and drastic decrease in handle time through Nanoheal’s standardized issue-resolution practices.

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Provide superior Premium Tech Support Service.

Exceed customer expectations with the promise of exceptional service delivery and increase opportunities to up-sell and cross-sell.

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AUTOMATION ON HARDWARE ISSUES

Reduced dispatch rates with automation on software related hardware issues.

Hardware usually fails due to underlying software or OS errors. Nanoheal’s rich resolution base has the ability to resolve these issues through the power of technology and automation.

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INCREASED FIRSCT CALL RESOLUTION

Detect, Diagnose and Resolve through device self-healing.

Nanoheal’s ability to identify issues and automatically apply fixes allow OEMs to achieve much higher first-call resolution rates and provide consistent levels of support.

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REDUCED AVERAGE HANDLE TIME

Delight your customers with technology driven tech support.

Nanoheal’s in-built resolution knowledge-base fixes issues in a quick and efficient manner, thus reducing time taken to resolve an issue.

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SALES AND SERVICE INSIGHTS

Increase up-sell & cross-sell opportunities with device analytics and insights.

Nanoheal provides in-depth insights of your devices which can be used to increase upsell and cross-sell opportunities. This information is provided in an easy-to-use manner that is readily available to be consumed.

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RESOLUTION RATES AND CUSTOMER SATISFACTION

Exceptional service delivery promises glowing reports from your customers.

Keep your customers loyal and happy by offering superior service delivery and fulfilling their every technical support need.

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NON INVASIVE TROUBLESHOOTING

Keep your devices at bay without disrupting end-user experience.

Simple one click troubleshooters allow agents to provide non-invasive support by fixing issues in the background without disrupting the customer experience.

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STANDARDIZED PRACTICES

Be assured of consistency in support levels and improve overall quality of service.

Technology-driven tech support helps maintain consistency across agents, thus improving the quality of service and enhancing customer satisfaction levels.

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ONE CLICK RESOLUTIONS

Trigger resolutions to devices while still maintaining superior end-user experience.

Helpdesk troubleshooting is made easy by enabling an agent to remotely resolve issues using single click resolution triggers.

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CONCURRENT TROUBLESHOOTING

Empower agents to manage multiple devices using an easy-to-use management console.

Provide agents with the ammunition to manage multiple devices at once, thus increasing the ability to manage larger volumes of devices.

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REMOTE CONTROL SUPPORT

Single click remote control to make the support process smooth and seamless.

Eliminate the need for tedious remote-control steps with Nanoheal’s built-in integration with remote-control tools, making the process more efficient.

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Find a plan that’s right for you.

Priced just right to meet your every need.

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