OREM, Utah — October 14, 2018 – Nanoheal, a workspace automation platform, today announced a partnership with Texas-based online tech support provider, OneSupport, to offer its customers online premium tech support. Developed in partnership with OneSupport, Nanoheal enables OneSupport to provide customers with an automated tech support experience tailored to home and business requirements. The strategic partnership and Nanoheal’s workspace automation platform, which includes self-help, self-healing, and predictive components, is expected to support channel expansion across OneSupport’s customer base, increase overall retention and reduce support costs through premium remote repair functionality.
“We have spent several years building trust with our home and business customers,” said Roger Martin, the vice president of tech support operations at OneSupport. “Giving customers the ability to self-repair their technology devices with Nanoheal’s workspace automation platform resolves tech issues faster and more precisely, further reinforcing trust.”
At the beginning of the month, OneSupport launched a new online presence which offers its customers multiple feature-set packages and three subscription plans including a one-time fix, a monthly subscription and an annual subscription aligned with a 20 percent discount.
Adding to Martin’s enthusiasm about the new partnership, Nanoheal Vice President of Product and Marketing Tim Kapp added, “We are confident, after the success we’ve seen with OneSupport’s internal team, that Nanoheal’s workspace automation platform will improve their ability to provide quality technical support and deliver a world-class customer experience.”
OneSupport provides fully integrated managed IT support solutions, including software migration, infrastructure monitoring, Office365 migration support, cloud application migration and support, and on-demand 24/7 virtual and on-site support services. OneSupport focuses on keeping tech running smoothly and ahead of the curve by helping consumers and small businesses consolidate, optimize, and maximize the value of their technology investments.
Based in Orem, Utah, Nanoheal’s workspace automation platform simplifies technology ownership at work and home. The platform includes one-click user self-help, device self-healing, and agent assisted device monitoring and automations. Nanoheal’s ability to support a wide range of network devices—including PC, mobile, and IoT devices—along with its extensive suite of automations makes it unique in its market. www.nanoheal.com.