Move up to a patented tech support platform that can autonomously manage devices, and escalate unresolved issues proactively.
Meet nanoheal, a tech support and IT helpdesk software that comes with a made-to-order issue resolution database and a self managing engine. The seamlessly connected agent dashboard delivers on the dot support without remote support tools or end-user intervention.
Our dashboard is a comprehensive tool to manage device issues. Incidents can be resolved with a few clicks because most issues are configured into resolution profiles. If you want to drill down further, you’ll have access to detailed event logs.
Once you’ve resolved an issue using nanoheal, you won’t be handling it again. New issues are updated to the issue resolution database on the client app, so future re-occurrences are resolved autonomously.
Your staff can now pick up non-repetitive tasks and collaborate on tougher issues to create specialized expertise.
Scale from supporting a small office to a large enterprise in a day. Integrate other tools and manage from a single console.
Create a sales opportunity dashboard with detailed device-relevant data from the nanoheal dashboard.
Connect only for updates
Bend it to your environment
Lesser impact on your network
Less than 10 MB
Support from anywhere
Easier to manage