Home /  Technology

Patented tech support platform that lets you do more with less

How we predict issues, resolve them without human intervention, send proactive alerts to your agents, and much more, using nanoheal’s six key principles.

Do you want to see it in action? Take a Free Trial

Proactive Process

Nanoheal provides proactive, non-invasive support, unlike traditional remote-control solutions.

issues
Issue

Problems relating to virus threats, registry, browser, start up, BSOD, hardware, and connectivity are common occurrences on devices at home or your business.

greenup
arrow
nanoheal_line
Nanoheal

The proactive diagnosis and resolution tool (DARTs) detects and resolves issues with its in-build knowledge base. If it is unable to resolve them, it escalates the issue to the helpdesk as alerts.

arrow
helpdesk
Helpdesk

The agent reviews and creates necessary changes to the DART configuration and updates it on the device and the group of machines with similar issues.

arrow
 
greenup
Engineer

New problems are referred to the nanoheal engineering team. Where experts develop and release a new DART to resolve the escalated issue.

engineer
 
issuefree
Issue Free Device

Ultimately, all issues are resolved with minimum or zero end-user intervention, keeping system related hindrances and downtime to a minimum.

l2
 
r2
 
dist
Solution Distribution

The new DART solution is distributed to all end user devices via the server to enable proactive resolution for all future incidents.

phone-04

+1-855-436-4621

We are here to help. Call us with questions or request a personalized demo.

A Lot in 65,654,223 Bits:

( In case you’re wondering that’s only 8mb )

Platforms

platforms

Third Party Tool Integration