How we predict issues, resolve them without human intervention, send proactive alerts to your agents, and much more, using nanoheal’s six key principles.
Multistage feedback loop that helps in creating a database of known patterns
Engine that drives the real time processing of current and relevant information
Local processing of the detection, diagnosis, and resolution cycles with minimum resource utilization
In-built mechanism for representing the configuration information to apply on multiple devices
Peer-to-peer facility for accessing the database on other devices to help diagnose and resolve issues
Server acts as a distributor of updates, a data concentrator for doing analysis, and a route for escalations of new issues
Nanoheal provides proactive, non-invasive support, unlike traditional remote-control solutions.
Problems relating to virus threats, registry, browser, start up, BSOD, hardware, and connectivity are common occurrences on devices at home or your business.
The proactive diagnosis and resolution tool (DARTs) detects and resolves issues with its in-build knowledge base. If it is unable to resolve them, it escalates the issue to the helpdesk as alerts.
The agent reviews and creates necessary changes to the DART configuration and updates it on the device and the group of machines with similar issues.
New problems are referred to the nanoheal engineering team. Where experts develop and release a new DART to resolve the escalated issue.
Ultimately, all issues are resolved with minimum or zero end-user intervention, keeping system related hindrances and downtime to a minimum.
The new DART solution is distributed to all end user devices via the server to enable proactive resolution for all future incidents.
Traditional support tools on the software create a comfortable environment for getting started. This makes it easier to transition to advanced automation tools.
Leverage the power of automation by replicating resolutions for an entire group or site. Deploying resolutions over an arbitrary group of devices is also easier with nanoheal.
As new issues arise in the environment, their diagnosis and resolution are incorporated into the nanoheal knowledge base, making them available to all devices.
Our proprietary architecture makes nanoheal’s footprint small enough to ensure minimal resource utilization on old and new machines alike, so you don’t have to upgrade your infrastructure to take advantage of our tech.
Complex support issues can be automated if they require greater intervention than is provided by the standard configuration tools, helping you manage a wider variety of issues autonomically.
The client app does not need network connectivity to detect and resolve issues. It has a local issue resolution database that helps autonomic resolutions. The server is simply used for updates and deeper analysis.