Give your customers trouble free device experience while
managing the upkeep of their device in the backdrop.
Client app escalates unresolved issues and the agent dashboard offers an organized view of incidents that need your attention.
Resolve escalated issues in a single click without taking remote of a device. Resolutions are queued if the machine is offline.
Create a simplified online self-service portal that helps customers identify and resolve issues based on device symptoms. Use our state-of-the-art tools to reduce mean time to repair (MTTR) on telephone and chat support without compromising on service quality.
You won’t have to worry about your agent’s expertise on different operating systems (OS) or devices, because with nanoheal you’ll have the same friendly interface to support multiple OS. And you can switch from supporting a Windows or Linux machine to Android in seconds.
Device relevant data can help you create an impressive sales opportunity dashboard.
Distinguish hardware failures from software with superior hardware diagnostics.
Provide unexampled warranty and product support and create loyal customers.